Privacy Policy

1. Introduction

Bequestly ("we", "us", "our") is committed to protecting the personal data of everyone who interacts with our services. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to our website at https://bequestlylx.world and to our documentation services delivered in person or remotely.

For questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, and optionally phone number and a message.
• Service delivery: for Document Sorting or Memory & Legacy services, we may handle physical documents containing personal information about family members. These are processed only to provide the service and are returned on completion.
• Website cookies: analytics, preference, and marketing cookies as described in our Cookie Policy. Essential cookies are always active.
• Communications: emails or messages sent to us directly.

Legal basis: we process contact data on the basis of legitimate interest and consent. We process service-related data on the basis of contract performance. All processing complies with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

Retention: contact enquiry data is retained for up to 24 months. Service engagement records are retained for 5 years for accounting purposes. Family documents handled during service delivery are returned on completion; we retain no copies unless explicitly requested.

3. How We Use Personal Data

• To respond to enquiries and deliver our documentation services
• To communicate with you about the progress of an engagement
• To send service-related administrative information
• To understand how our website is used (analytics cookies, where consented)
• To comply with applicable legal obligations

We do not use personal data for automated decision-making or profiling.

4. Data Sharing

We do not sell personal data. We may share data with:

• Service providers: email platform, website hosting, and accounting software — under data processing agreements.
• Analytics: Google Analytics (where consented) to understand website usage. IP addresses are anonymised.
• Legal requirements: if required by a court order or applicable law in Thailand.

All third-party providers are selected for their PDPA-compliant practices.

5. Data Protection Measures

• HTTPS encryption for all website data in transit
• Access to personal data restricted to staff who need it for service delivery
• Physical documents handled under our confidentiality protocol and returned at engagement close
• No digital copies of family documents retained without explicit request
• Periodic internal reviews of data handling practices

6. Cookies

We use essential, analytics, marketing, and preference cookies. For full details and to manage your preferences, please see our Cookie Policy.

7. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to correct inaccurate data.
• Right to erasure: to request deletion of data we no longer need to hold.
• Right to data portability: to receive your data in a portable format.
• Right to object: to processing based on legitimate interests.
• Right to withdraw consent: at any time, for consent-based processing.
• Right to lodge a complaint: with Thailand's Office of the Personal Data Protection Committee (PDPC).

To exercise any right, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

9. Children's Privacy

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe we have received data about a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services after a change constitutes acceptance of the updated policy.

11. Contact

Data Controller: Bequestly
156 Surawong Road, Si Phraya, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 2 235 7416